What can I choose?
What will I learn?
You’ll learn skills like:
- typing up board meeting documents
- putting financial information together in spreadsheets
- sending the daily post
- handling complaints
- faxing and photocopying confidential documents
What qualification will I have?
Depending on which course you take, you’ll have an award or a certificate.
How do I complete the course?
You’ll be assessed through an exam or portfolio.
What can I do next?
Good customer service applies to all businesses, so there are lots of jobs where your qualification will be useful. You can apply for a job as a:
- secretary or personal assistant
- customer service representative
- retail assistant
- administrator
- call centre representative
- IT helpdesk assistant
Alternatively you can take a related course at a higher level or apply for an apprenticeship in a related work area.